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Privacy policy

Last updated: 22 July 2026

This Privacy Policy describes how West Supply (westsupply.com.au) (“we”, “us” or “our”) collects, uses, discloses and handles your personal information when you visit or make a purchase from our website.

We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

We collect the following types of personal information:

Device & browsing information Examples: browser type and version, IP address, time zone, cookie data, pages viewed, search terms, and how you interact with the Site. Purpose: to operate and improve the website, perform analytics, and prevent fraud. Source: collected automatically via cookies, log files, pixels and similar technologies. Shared with: Shopify and analytics providers (e.g. Google Analytics).

Order & account information Examples: name, billing address, shipping address, email address, phone number, payment details (processed by our payment providers). Purpose: to process and fulfil orders, arrange shipping, issue invoices and confirmations, communicate with you, screen for fraud/risk, and (where you have consented or it is otherwise permitted) send you marketing communications. Source: provided by you. Shared with: Shopify, shipping carriers, payment processors and fraud-prevention tools.

Customer support information Examples: name, contact details, order history and the content of your enquiries. Purpose: to respond to and resolve your support requests. Source: provided by you.

2. How We Use Personal Information

We use your personal information to:

  • Provide and improve our products and services
  • Process payments and fulfil orders
  • Communicate with you about your orders and account
  • Detect and prevent fraud
  • Conduct analytics and improve our website
  • Send marketing communications where permitted (you can opt out at any time)
  • Comply with legal obligations

3. Disclosure of Personal Information

We share personal information with service providers who help us operate our business, including:

  • Shopify (our e-commerce platform)
  • Shipping carriers
  • Payment processors
  • Analytics and advertising partners (e.g. Google)
  • Professional advisers and service providers as needed

We may also disclose personal information where required by law or to protect our rights.

Overseas disclosure Some of our service providers (including Shopify and Google) are located, or store data, outside Australia (including in Canada, the United States, Singapore and other countries). When we disclose personal information overseas, we take reasonable steps to ensure the recipient handles the information in a manner consistent with the Australian Privacy Principles.

4. Cookies and Tracking Technologies

We use cookies and similar technologies for essential site functionality, analytics, and (with your consent where required) advertising. You can manage cookie preferences through your browser settings. Blocking certain cookies may affect site functionality.

We do not currently respond to “Do Not Track” browser signals because there is no consistent industry standard for doing so.

5. Retention of Personal Information

We retain personal information only for as long as needed to fulfil the purposes for which it was collected, to meet legal or accounting requirements, or until you request that we delete it (subject to any legal obligations to retain it).

6. Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. This includes using Shopify’s security features and restricting access to personal information on a need-to-know basis.

7. Your Rights Under the Australian Privacy Act

Under the Australian Privacy Principles you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of personal information that is inaccurate, out-of-date, incomplete, irrelevant or misleading
  • Make a complaint about how we have handled your personal information

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable time (usually within 30 days).

If you are not satisfied with our response to a privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.

9. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or make a privacy complaint, please contact us at:

Email: admin@westsupply.com.au