Shipping policy

1. Order Processing An email confirmation is sent to the email address provided after you place your order. Please retain this as proof of purchase.

Orders are processed within 1 business day after payment is authorised and verified (Monday–Friday, excluding Australian public holidays). Where possible, orders placed and paid before 12:00 pm AEST on a business day are dispatched the same day from our Brisbane warehouse. Some orders may ship within a few hours; others may take up to 24 hours. We will contact you if any delay arises.

2. Shipping Destinations We ship to residential, commercial and PO Box addresses within Australia and to New Zealand.

We do not currently offer shipping to other international destinations.

3. Shipping Methods and Estimated Delivery Times Delivery times are estimates that commence from the date of dispatch (not the order date). They are provided as a guide only and are subject to carrier practices, delivery location, weather, peak periods and other factors outside our control. Estimated arrival dates are not guaranteed.

• Standard Shipping (Australia): Typically 2–8 business days.
• Express Shipping (Australia): Typically 1–3 business days (additional cost applies).

Business days are Monday to Friday, excluding public holidays. Orders are not shipped or delivered on weekends or public holidays.

For New Zealand orders, estimated delivery times will be shown at checkout or confirmed in your shipping email (international transit and any customs clearance may extend these times).

We are not responsible for delays or non-delivery caused by an incorrect or incomplete address supplied by you.

4. Shipping Costs Shipping costs are calculated at checkout based on your delivery address, the size/weight of the order and the method selected. Free shipping may apply on orders from $99. Any applicable remote-area or bulky-item surcharges will also be shown at checkout.

5. Tracking Once your order has been dispatched you will receive an email containing a tracking link. All domestic Australian orders include tracking.

6. Damaged, Lost or Missing Packages Please inspect the packaging and contents on delivery. If the packaging is damaged or the goods are damaged, missing or incorrect, contact us immediately at admin@westsupply.com.au with your order number and clear photos.

If tracking shows the parcel as delivered but you cannot locate it, first check with neighbours and common courier drop-off locations, then contact the carrier (e.g. Australia Post, Couriers Please) for proof of delivery. After that, contact us at admin@westsupply.com.au.

We will investigate with the carrier. Where required under the Australian Consumer Law we will arrange an appropriate remedy (replacement, refund or other resolution).

7. Questions For any questions about shipping or delivery of your order, please contact us at admin@westsupply.com.au.